As a forest specialist, Hannu Yli-Rahko offers his forestry expertise to forest owners. Satisfied customers, interesting duties and the good atmosphere in Wood Supply have motivated Hannu for more than 40 years.
“Nothing is as rewarding as a satisfied customer! Customers thank us for our expertise and our service mentality – and that’s something that feels really motivating. My supervisor has suggested job rotation, but I’ve never even considered doing anything else. Customer service is definitely my kind of work!”
Hannu never had second thoughts about his career – when he was 10, he already knew he wanted to be a “forest ranger”. Strong ties to the forest and a childhood dream led Hannu to first study forestry engineering and then make a career, starting in purchasing services and advancing to the position of forest specialist in Metsä Group’s Wood Supply.
“My day usually starts with office work, after which I take care of customer contacts, and visit customers and the field. During the visits, I make plans concerning forest management and harvesting measures, including the resulting yields and costs. I deal with each customer as an individual and listen to their needs. This work is very free and informal. We schedule our work independently,” Hannu explains.
Customers thank us for our expertise and our service mentality – and that’s something that feels really motivating.
Hannu underlines the importance of creating a relationship of trust with customers – customers need to know that agreements and promises will be carried out.
“The spirit in Wood Supply is excellent, even though the team consists of very different individuals. Our workplace community includes forest specialists, logistics workers and forest management operators. Information must flow smoothly within the company and to customers, which is why we’re constantly calling and messaging each other. The contribution of each individual is equally important to the value chain,” says Hannu.