We offer a wide range of expert services to support our customers in the process and business. Our pulp service offering extends from technical customer support to supply chain, sustainability and development services.
Technical services for pulp customers
Pulp analysis and benchmarking
This service analyses and compares the characteristics of different pulp grades to help you select the most suitable pulp for the paper characteristics you want. The service uses our FIT tool (Furnish Improvement Tool) to help you understand the differences in various pulp grades and compare various paper technical characteristics.
Furnish simulation and optimisation
This service uses a simulation programme to optimise a specific target based on your needs. The focus can be on improving product quality, reducing raw material costs, developing new products or avoiding machine trials.
Pulp refining audit
Our refining audit service helps you fine-tune your pulp refining process to make the most of your fibre properties in terms of furnish cost structure and energy efficiency. The service uses our FORE tool (Furnish Optimization and Refining Evaluation) to analyse your current pulp refining performance and makes recommendations on how to improve it, allowing you to reach your quality and productivity targets.
Supply chain services for pulp customers
Pulp tracking with RFID
RFID pulp tracking technology offers you an effective and reliable way of keeping tabs on entire pulp shipments. With accurate real-time tracking, shipping errors can be eliminated, and deliveries ensured. The RFID tags are automatically applied inside every pulp unit that leaves our mills so that the information you need to help you plan your operations is always at hand.
As our customer, you can receive your invoice documents in an electronic format (or in any other format you prefer). The e-invoices are delivered directly to your ERP or AP system.
Delivery and quality data with FibreOnline
Fibre Online is an online service for our customers and partners. It offers you a 24/7 access to all your pulp data in one place – easy to use up-to-date information. The service includes e.g. delivery data, product related information and sustainability data.
Sustainability services for pulp customers
We help you attain certification for your end products by compiling all relevant data and helping with the procedures. All Metsä Fibre products meet existing standards in terms of safety, sustainability and environmental performance, which means that we can provide all possible certifications for your Metsä Fibre raw materials.
Metsä Day forest excursion
Metsä Day Forest Excursion is an interesting, informative and engaging way to gain an understanding of where your raw materials come from. Metsä is the Finnish word for “forest” and your day-long event will take you through the entire process from the nursery to the forest, and ultimately the pulp mill. You get to learn about the sustainable and state-of-the-art forestry practices that help us produce the best pulp for your process.
Development services for pulp customers
Collaborative innovation and benchmarking
Collaborative innovation and benchmarking is a premium service that we offer to key customers. Working together with them, it helps us identify their changing needs and develop targeted solutions with the assistance of a network of experts.
The concept consists of a combination of meetings, workshops and interactive online tools called IdeaBooster. The result is that we can deliver new, customised solutions to your problems and provide tangible benefits for your business.
Tailor made fibre, pulp and sustainability education
Metsä Fibre provides support and services to help you get the most out of your Metsä pulp. We offer comprehensive training and materials to help you optimize your production processes and end product attributes in terms of raw materials. The better we understand the requirements you have for your end product, the more efficiently we can work with you to help you achieve your goals.