Our pulp services

We offer a wide range of expert services to support our customers in the process and business. Our pulp service offering extends from technical customer support to supply chain, sustainability and development services.

Pulp team meetingTechnical services for pulp customers

Pulp analysis and benchmarking
This technical support service analyses and compares the characteristics of different pulp grades to help you select the most suitable pulp for the paper characteristics you want for your end product. The service uses our FIT (Furnish Improvement Tool) to help you understand the differences in various pulp grades and compare various paper technical characteristics.

Furnish simulation and optimisation
This service uses a simulation programme to optimise a specific target based on your needs. The focus can be on improving product quality, reducing raw material costs, developing new products or avoiding machine trials.

Pulp refining audit
Our refining audit service helps you fine-tune your pulp refining process to make the most of your fibre properties in terms of furnish cost structure and energy efficiency. The service uses our FORE tool (Furnish Optimization and Refining Evaluation) to analyse your current pulp refining performance and makes recommendations on how to improve it, allowing you to reach your quality and productivity targets.


Pulp sheet checked in lightSupply chain services for pulp customers

Pulp tracking with RFID
RFID pulp tracking technology offers you an effective and reliable way of keeping tabs on entire pulp shipments. With accurate real-time tracking combined with modern logistics, shipping errors can be eliminated, and deliveries ensured. The RFID tags are automatically applied inside every pulp unit that leaves our mills so that the information you need to help you plan your operations is always at hand, securing your operational efficiency.

Delivery data and reports with Pulp Online
Metsä Pulp Online service offers our customers access to all pulp delivery information in one place, 24/7. The platform is easy and fast to use, and the service includes document management for example up-to-date quality reports, product related information and sustainability certificates.


Pine tree trunk closeupSustainability services for pulp customers

Metsä Experience
Metsä Experience is an interesting, informative and engaging way to gain an understanding of where your raw materials come from. Metsä is the Finnish word for “forest” and your day-long event will take you through the entire process from the nursery to the forest, and ultimately the pulp mill. It is a complete journey of our responsible consumption and production. You get to witness biodiversity conversion, learn about the sustainable and state-of-the-art forestry practices that help us produce the best pulp for your process.


Joutseno pulp mill warehouseDevelopment services for pulp customers

Collaborative innovation and benchmarking
Collaborative innovation and benchmarking is a premium service that we offer to key customers. Working together with them, it helps us identify their changing needs and develop targeted solutions with the assistance of a network of experts.

The concept consists of a combination of meetings, workshops and interactive online tools called IdeaBooster. The result is that we can deliver new, customised solutions to your problems and provide tangible benefits for your business performance.

Tailor made fibre, pulp and sustainability education
Metsä Fibre provides support and services to help you get the most out of your Metsä pulp. We offer comprehensive training and materials to help you optimize your production efficiency, operational performance and end product attributes in terms of raw materials. The better we understand the requirements you have for your end product, the more efficiently we can work with you to help you achieve your goals. The e-learning courses are available for our customers at Metsä Learning Hub.  

Metsä Pulp Online homepage on laptop screenStart using our expert services now for an extended efficiency in your own operations. Contact your Metsä Fibre Representative to receive more guidance on how to use and integrate our pulp customer support services to your business.

How can we help you?

Contact our pulp sales