Documentation is always kept safe in Metsä Wood Online. Whenever someone from your organization needs access to order confirmation or statistics in order amounts, the information can be found in Online.
Even if the person responsible for using Metsä Wood Online is on holiday or changes jobs, all the documents are still safe and easy to find. Thus, the new person responsible is ready to start work without having to look for old documents and data from the depths of servers.
”Online is a must when covering for colleagues during holidays. If a customer asks a question regarding their order and a colleague has placed the order, I can also see what is going on with it,” says Janne Siipola, Kesko K-Puu’s Sales Advisor.
In Metsä Wood Online, you can find every detail from purchase stage to payment in one place. Account summary helps to see statistics regarding orders, for example their frequency and delivery times, and handy graphs are always available.
”You can see the past and present situations and the estimated date of completion. I keep track of what has been going on,” tells Siipola.
All documents are stored automatically and can be easily accessed whenever needed. The documents are helpful for example when preparing for quarterly meetings with your sales contact.
”The mobile app is a salesperson’s order book. I am rarely in front of my computer at the office – I’m either driving to the customer or I’m at the customer, or at the warehouse,” Siipola says.
